Remap101 Terms and Conditions
- DEFINITIONS AND CONTRACTUAL BASIS
1.1 Definitions
For the purposes of these Terms:
- “Viezu”, “we”, “us”, and “our” refer to Viezu Technologies Ltd.
b. “Remap101” refers to the website, platform, Services, digital systems, software, content, and learning environments operated by Viezu.
c. “User”, “you”, or “your” refers to any individual or entity accessing or using Remap101.
d. “Services” means all training (online and classroom), assessments, digital products, software, hardware, support, and associated offerings.
e. “Content” means all materials, texts, videos, diagrams, documents, IP, data, assessments, downloads, and resources provided by Viezu.
1.2 Contract Formation
A legally binding contract is formed between Viezu and the User at the earliest of:
- accessing or using the website;
b. creating an account;
c. purchasing any product or Service;
d. commencing or attempting to use any part of Remap101.
Continued access constitutes ongoing acceptance of these Terms.
1.3 Contractual Primacy
These Terms supersede all prior or contemporaneous agreements, communications, or representations.
- INTERNATIONAL APPLICABILITY AND GOVERNING LAW
2.1 International Use
These Terms apply globally regardless of User location.
2.2 Governing Law
These Terms are governed exclusively by English law.
2.3 Exclusive Jurisdiction
Users agree that the courts of England and Wales have exclusive jurisdiction.
2.4 Waiver of Foreign Rights
Users waive any right to rely upon foreign law or jurisdiction to challenge enforceability.
- USER ACCOUNTS, IDENTITY, AND CERTIFICATION DETAILS
3.1 Account Accuracy
Users must provide accurate, complete, and truthful identity information.
3.2 Certificate Name Requirements
Certificates display the first and last name stored in the User account.
Certificates will not be amended except for minor administrative corrections at Viezu’s discretion.
3.3 Identity Verification
Viezu may require identity documentation at any time. Verification may include photographic ID, live video verification, proof of address, employer confirmation, or documents required by awarding bodies.
3.4 Accredited Courses
Identity verification is mandatory where courses lead to accredited or professional qualifications.
3.5 Non Transferability
Accounts, certificates, access rights, and assessment attempts are strictly personal and non transferable.
3.6 Right to Refuse Enrolment
Viezu reserves the absolute right to refuse enrolment or future access to any User for any reason.
- ACCOUNT SECURITY AND PROHIBITION ON ACCOUNT SHARING
4.1 Security Obligations
Users must safeguard login credentials at all times.
4.2 Prohibition on Account Sharing
Account sharing is strictly prohibited.
4.3 Monitoring
Viezu may utilise behavioural, forensic, and technical monitoring to detect unauthorised access.
4.4 Enforcement
Viezu may suspend or terminate accounts, revoke certificates except in minor issues, impose permanent bans, and deny future access without notice.
- MULTILINGUAL COURSE DELIVERY
5.1 Availability
Courses may be provided in multiple languages for convenience.
5.2 English Precedence
The English version prevails in case of inconsistency.
5.3 Translation Updates
Translation delays or variations do not entitle the User to refunds.
- INTELLECTUAL PROPERTY AND PROHIBITED USE
6.1 Ownership
All Content is owned by or licensed to Viezu.
6.2 Prohibited Use
Users must not:
- copy, record, screenshot, download, or distribute Content;
b. publish Content on external platforms;
c. use Content to train others;
d. use Content for internal company training, group training, or organisational instruction;
e. create derivative works;
f. reverse engineer or extract data;
g. simulate, project, or publicly display Content to any group;
h. use Content for competitive or commercial gain.
6.3 Enforcement
Breaches may result in termination, certificate revocation, legal action, and claims for damages.
- DIGITAL TRAINING ACCESS AND REFUND POLICY
7.1 Commencement of Access
Access begins upon payment processing.
7.2 Non Refundability
Digital products are non-refundable once accessed.
7.3 User Responsibility
Users must ensure their device and internet meet system requirements.
- ASSESSMENTS, ATTEMPTS, AND ACADEMIC INTEGRITY
8.1 Definition of an Attempt
8.1.1 An Attempt occurs when a User begins, accesses, interacts with, or initiates any evaluative activity, including:
- quizzes;
b. tests;
c. module assessments;
d. assignments;
e. written submissions;
f. graded tasks;
g. practical assessments;
h. scenario activities;
i. final examinations;
j. competency checks;
k. knowledge checks;
l. any activity involving certification or progression.
8.1.2 An Attempt occurs even if incomplete, abandoned, interrupted, or unsubmitted.
8.2 Attempt Limits
Viezu is under no obligation to reset or extend Attempt limits for any User-caused reason.
8.3 Exhaustion of Attempts
Users may be required to repurchase courses when Attempt limits are exhausted.
8.4 Anti-Fraud and Academic Integrity Monitoring
Monitoring may include behavioural analytics, IP logging, device fingerprinting, timing analysis, and other integrity safeguards. Users consent to all monitoring.
8.5 Academic Misconduct
Misconduct includes but is not limited to:
- impersonation;
b. collaborative answering;
c. multiple accounts;
d. external communication during Attempts;
e. use of any tool, system, or mechanism capable of influencing, generating, modifying, or suggesting responses;
f. bypassing assessment controls;
g. reproducing assessment materials;
h. manipulating device or environment conditions.
(Clause 8.5(e) strategically covers AI-assisted cheating.)
8.6 Enforcement
Viezu may invalidate Attempts, revoke certificates except in minor issues, require supervised retakes, terminate access, impose permanent bans, or report misconduct to awarding bodies.
8.7 Invigilated Retakes
Irregularities may require supervised retakes as a condition for reinstating certification or progression.
- CLASSROOM AND IN PERSON TRAINING
9.1 Venue Flexibility
Training may be delivered in conference venues, offices, training centres, or other appropriate facilities. A workshop or dyno may or may not be present.
9.2 Practical Demonstrations
Practical demonstrations may use simulated environments, sample files, recorded content, or live vehicles where appropriate.
9.3 Prerequisites
Completion of prerequisites is mandatory where required. Non completion may result in cancellation without refund.
9.4 Deposits
Deposits are strictly non refundable. A deposit does not guarantee a training place unless and until the full balance has been received in cleared funds.
Viezu must receive full payment no later than 48 hours before the published start time of the training.
If cleared payment is not received by this deadline, the User’s booking is cancelled automatically, the training place is forfeited, and all amounts paid (including the deposit) are forfeited in full.
Bank transfer delays, payment processor delays, currency conversion delays, or technical payment issues are the sole responsibility of the User.
9.5 Balance Payments and Early Booking Discounts
Balance payments must be received in cleared funds by the stated payment deadline.
Failure to pay by the deadline results in immediate cancellation without refund.
Where early booking discounts apply, the discounted price is valid only if the full course fee is received in cleared funds before the advertised early booking deadline.
If payment is received after the deadline for any reason, including but not limited to transfer delays, processing delays, currency settlement times, or incomplete payments, the discounted price does not apply and the full standard price must be paid.
Viezu reserves the right to amend, withdraw, or discontinue early booking discounts at any time without notice.
9.6 User Cancellations
User cancellations result in forfeiture of deposits and potentially other payments unless the seat is resold.
9.7 Viezu Cancellation or Rescheduling
Users may transfer or receive a refund of course fees if Viezu cancels or reschedules.
Viezu is not responsible for travel, accommodation, visas, or ancillary expenses.
9.8 Attendance
Full attendance is required for certification.
9.9 Identity Verification
Identity checks may occur at any time during classroom training.
9.10 Mandatory Verification for Assessments
Identity verification is required for in-person assessments. Failure may result in removal and revocation.
9.11 Misrepresentation
Misrepresentation of identity may result in termination, revocation, and permanent exclusion.
- HARDWARE, SOFTWARE, AND THIRD-PARTY TOOLS
10.1 Software Licence Non Refundability
Digital licences and activation keys are non-refundable once issued.
10.2 Third Party Software Disclaimer
Users acknowledge that third party tuning software, diagnostic systems, or calibration tools are operated at their own risk.
Viezu is not responsible for installation, licensing, updates, defects, compatibility, or performance of third-party systems.
10.3 Faulty Goods
Statutory rights apply.
10.4 Import Duties
Users are responsible for all import taxes and customs charges.
- PLATFORM AVAILABILITY AND FUTURE ACCESS
11.1 Availability
Platform access is provided on an as available basis.
11.2 No Guarantee of Future Access
Viezu reserves the right to modify, update, discontinue, archive, or retire any Content, course, module, or feature without obligation to maintain access.
11.3 No Compensation
Outages, discontinuations, or content changes do not entitle Users to compensation or refunds.
- SUPPORT, CONDUCT, AND MISUSE OF SERVICES
12.1 Support Misuse
Viezu may restrict or refuse support to Users who:
- misuse support channels;
b. demonstrate abusive conduct;
c. repeatedly request assistance outside the scope of training;
d. engage in unreasonable or excessive communication.
12.2 Conduct Expectations
Abusive, aggressive, or inappropriate conduct towards staff or trainers may result in suspension or termination without refund.
- TECHNOLOGY TAMPERING, SYSTEM INTERFERENCE, AND SECURITY
13.1 Prohibited Technical Conduct
Users must not:
- tamper with URLs, platform settings, or assessment controls;
b. attempt to access restricted areas;
c. probe, scan, or test the vulnerability of any system;
d. bypass geographical or identity controls;
e. use VPNs, proxies, anonymisation services, or masking tools to conceal identity or location;
f. modify system behaviour through scripts, tools, or automation.
13.2 Enforcement
Breaches may result in immediate termination, permanent bans, and legal action.
- PAYMENT DISPUTES, CHARGEBACKS, AND ANTI FRAUD MEASURES
14.1 Chargebacks as Breach
Initiating a chargeback after accessing digital or classroom training constitutes a material breach.
14.2 Immediate Enforcement
Viezu may suspend or terminate Services, revoke certificates except minor issues, invalidate assessments, and block associated accounts.
14.3 Recovery of Costs
Users remain liable for:
- course fees;
b. chargeback fees;
c. administrative costs;
d. legal fees;
e. debt recovery charges.
14.4 Reporting
Viezu may report fraudulent disputes to financial institutions, legal authorities, or awarding bodies.
14.5 No Reinstatement
Withdrawn disputes do not mandate reinstatement of access.
- LIABILITY AND TUNING OUTCOME DISCLAIMER
15.1 No Professional Advice
Training is educational and does not constitute professional engineering or calibration advice.
15.2 User Responsibility for Tuning
Users accept full responsibility for any tuning performed following training.
Viezu is not liable for damage, loss, malfunction, or regulatory consequences arising from tuning actions.
15.3 Exclusions
Viezu excludes liability for:
- indirect or consequential loss;
b. business interruption;
c. loss of data, revenue, or profits;
d. vehicle damage;
e. penalties for vehicle modifications.
15.4 Maximum Liability
Viezu’s liability is limited to the fees paid by the User in the preceding twelve months.
- TERMINATION AND SUSPENSION
16.1 Discretionary Termination
Viezu may terminate or suspend access at any time for any breach or suspected breach.
16.2 No Obligation to Justify
Viezu is not required to provide reasons or evidence for termination.
16.3 Consequences
Termination results in:
- cessation of access;
b. certificate revocation except minor issues;
c. no refunds;
d. possible permanent bans. - DATA RETENTION AND RECORD KEEPING
17.1 Academic Data Retention
Viezu may retain assessment, behavioural, and identity verification records as required for:
- academic integrity;
b. certification verification;
c. regulatory compliance;
d. awarding body audits.
17.2 Deletion
Upon termination, access to personal data may be restricted or removed, subject to legal retention requirements.
- SEVERABILITY
Invalidity of any clause does not affect the remainder.
- ENTIRE AGREEMENT
These Terms constitute the entire agreement between the User and Viezu.
- CONTACT DETAILS
Viezu Technologies Ltd
31 Bidavon Industrial Estate
Waterloo Road
Bidford on Avon
B50 4JN
United Kingdom
Email: info@viezu.com
Telephone: +44 1789 774444